At Concentrix Catalyst, we help the world’s best brands deliver exceptional experiences, with exceptional outcomes. Our global team transforms CX at scale, focusing on driving business outcomes for the most customer-obsessed companies.

We are looking for an Application Support Analyst to join our USA team as a full-time employee in Argentina.

• Provide Techno-Functional Support of Central Applications.
• Coordinate with other IT teams and Business customers to accomplish successful resolution of all issues reported to Application Support Team.
• Ensure all Applications are met and consistently maintained.
• Create and maintain process documents for central Applications Suppor, as needed.
  

Must Have:

• Previous experience as an application support analyst or a similar role.
• Ability and willingness to learn new technology and apply it to problem solving.
• Understanding of how the systems work, able to perform troubleshooting, respond to assistance requests, and handling technical issues.
• knowledge of Agile, Scrum, and Jira.
• Research, identify and drive improvements to software efficiency.
• Proactively review risk and mitigation.
• Support ticket management.
• Know how to use Gitlab.
• Medium/High English level.

Plus:

• Agile Methodology, System and Software Configuration.
• Participate in defining domain technical roadmaps with architecture and leadership.
• Understand Structured Query Language (SQL).
• Experience with standard IT hardware and software.
• Experience working with remote teams.