Concentrix Catalyst

Application Support Analyst

Job Locations AR-BA-Buenos Aires
Requisition ID
2022-37308
# of Openings
1
Categoría
Information Technology and Engineering
Remote Work Permitted
Yes
Languages Required
English

Overview

At Concentrix Catalyst, we help the world’s best brands deliver exceptional experiences, with exceptional outcomes. Our global team transforms CX at scale, focusing on driving business outcomes for the most customer-obsessed companies.

We are looking for an Application Support Analyst to join our USA team as a full-time employee in Argentina.

Responsabilidades

  • Provide Techno-Functional Support of Central Applications.
  • Coordinate with other IT teams and Business customers to accomplish successful resolution of all issues reported to Application Support Team.
  • Ensure all Applications are met and consistently maintained.
  • Create and maintain process documents for central Applications Suppor, as needed.

Calificaciones

Must Have:

  • Previous experience as an application support analyst or a similar role.
  • Ability and willingness to learn new technology and apply it to problem solving.
  • Understanding of how the systems work, able to perform troubleshooting, respond to assistance requests, and handling technical issues.
  • knowledge of Agile, Scrum, and Jira.
  • Research, identify and drive improvements to software efficiency.
  • Proactively review risk and mitigation.
  • Support ticket management.
  • Know how to use Gitlab.
  • Medium/High English level.

 

Plus:

  • Agile Methodology, System and Software Configuration.
  • Participate in defining domain technical roadmaps with architecture and leadership.
  • Understand Structured Query Language (SQL).
  • Experience with standard IT hardware and software.
  • Experience working with remote teams.

Opciones

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