Concentrix Catalyst

Site Reliability Engineer

Job Locations AR-BA-Buenos Aires
Requisition ID
2022-37965
# of Openings
4
Categoría
Information Technology and Engineering
Languages Required
English, Spanish

Overview

At Concentrix Catalyst, we help the world’s best brands deliver exceptional experiences. Our global team transforms CX at scale, focusing on driving business outcomes for the most customer-obsessed companies.

We are actively looking for a Site Reliability Engineer to join our team as a full-time employee in Argentina.

Responsabilidades

What you will be doing:

  • As a Site Reliability Engineer (SRE) you’ll be working across our technology stack from cloud (AWS, Azure) and web platforms and be accountable for coordinating smooth, efficient, and reliable service delivery.
  • Independently manage the time between daily operational activities (such as event monitoring and dashboarding of metrics through to incident resolution and being on-call,) and software engineering activities (such as task automation, Run CI/CD pipelines, critical fixes and product maintenance).
  • Execution of hosting and support services within Concentrix Catalyst Managed Services offerings. 
  • Implementation, configuration and continuous improvement of collection, collation and dashboarding of metrics to improve services from an operational and financial perspective.

Calificaciones

What we are looking for:

  • Management of multiple stakeholders.
  • Management of local support programs, in consultation with GM of Service Delivery.
  • Support runbooks, knowledge base, technical processes and other relevant collateral.
  • Service Delivery Reports and Status Reports.
  • Service Desk Configuration including internal reporting, queues, timers and custom notifications.
  • Paging System Rosters and configuration.
  • Comments, advice and expert opinion.
  • Medium/High English level. 

 

Plus:

  • Software documentation.
  • Software architecture/designs or best practice advice for projects deemed likely to enter support in future.

Opciones

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